SHIPPING

Update: October 2021

Extended lockdowns in most Australian cities are keeping us safe at home, so at Zetta Florence we’re making it as quick and easy as is possible for you to receive your orders. Australia Post is experiencing heavy delays, so we have decided to deliver your orders ourselves within Metro Melbourne areas.

1. Christmas Delivery Deadlines

Deliveries Within Australia

We aim to dispatch all orders within 72 hours. To ensure your Christmas gifts arrive on time for your loved ones, we recommend placing orders before 2pm:
10th December, 2021 (Standard Delivery)
17th December, 2021 (Express Post Delivery).
If your order is placed between 24th December, 2021–17th January, 2022, delivery may be subject to delays due to warehouse closure. Please advise us if your order is urgent, or, if possible, place your order before December, even if you prefer delivery after Christmas.

Deliveries Outside Australia

To ensure your Christmas gifts arrive on time for your loved ones, we recommend placing orders before:
29th October, 2021 (for any country outside of AU & NZ)
19th November, 2021 (for NZ)
Please allow 4–6 weeks for international delivery & note that Australia Post’s International Courier service requires a signature upon delivery.

2. Click and Collect

While our doors are closed during lockdown, you can select the ‘Click & Collect’ option at checkout to collect your orders from our Brunswick Street home between 3—5pm on Tuesdays, Thursdays and Saturdays. Simply place orders by 12 pm the day before collection.

3. Deliveries to Other States

If we receive your order before 10 am, we ship it on the same day via Australia Post’s eParcel service. If we receive your order after this time, rest assured that your order will be the first one we pack on the following day. If your order is over $69, delivery is free of charge.  Please note that a $9.95 shipping flat fee applies to orders below $69.

4. Express Shipping

If you need your order dispatched on the same day via Express Post, you can select the Express Shipping option at checkout. A $15 Australia Post express shipping fee applies within Australia.

5. International Orders

More than ever, we want you to receive your orders well before Christmas. It is best to order early this year as Australia’s postal system is experiencing extra long delays. We offer a flat fee of $29.95 for UK, USA, NZ, MY. We are available to quote for any country, simply ask us at [email protected].

As always, please email us in the very unlikely instance that your order is incorrect or arrives damaged. We will resolve the issue immediately.

Please allow for a wait time of two weeks for interstate orders, and six weeks for international orders. We are working around the clock to get your orders to you as soon as possible.