Zetta’s 120 Day Return Policy
You can shop with confidence at Zetta Florence as you are welcome to return or exchange anything you purchase from zettaflorence.com, or our store, within 120 days from purchase.
For change of mind returns or exchanges, your product needs to be:
- In perfect, brand new condition
- Have swing tags, labels and original packaging intact
Sale items can only be returned if the item is faulty. We will not accept returns on worn, damaged or otherwise non-saleable products unless they arrived to you damaged or faulty. Postage will not be refunded for change of mind return and exchange.
Please note: strictly no refunds available on e-gift cards, custom or items or printing unless they are faulty. Products purchased in large quantities (bulk orders) or at reduced rates (sales items) may not be returned or exchanged. Returns can be made in person at the Zetta Florence or via post by submitting our contact form.
Please send us an email prior to your return and we will detail where to send your returned product/s.
note: any purchase made in our store must be returned to the store for a refund and cannot be refunded via post.
Refunds for damaged, faulty or incorrect items
If your order arrives damaged, the product is faulty or it wasn’t what you ordered, you can choose to have the items replaced or refunded. We will cover the cost of freight for the return and the replacement.
In this case, please contact us on [email protected] before sending your order back so that we can approve the return and issue you with a reply paid label so that you won’t need to pay for your return shipping. You can also bring the item to our Melbourne store at 197B Brunswick St Fitzroy as an alternative.
Exchanging via post
- Place a new order for the product you have in mind. That helps ensure you get what you’re after as quickly as possible, rather than waiting for it to reach us and potentially selling out in the meantime.
- Send back the items you are exchanging using the return form provided.
- When we receive your returned items we will process a refund for only the item will be refunded, not initial postage.
Please keep the tracking no. provided by Aust Post, so we can track it if it goes astray.
How To Return An Order – via post
Returning or exchanging in store
Please bring your original order confirmation and your item to the store. The goods must comply with the conditions for return or exchange described above. We will then process a refund or exchange for you. Refunds usually take 3 days to appear in your bank account.