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How can I pay?
We offer the following payment methods:
- Credit and debit cards including Visa, MasterCard and American Express
- Afterpay (Australia Only)
Can I view prices in my local currency?
You can view our prices in a variety of currencies! Soon we will offering GBP, CNY, EUR and USD. You will be able to select a currency from our dropdown in the top menu to view our items in your chosen currency according to the most recent exchange rate. Cost of shipping will also be reflected in your chosen currency at checkout, however Zetta Florence processes all orders in AUD.
How do I take care of my Zetta Florence products?
Thanks for asking. We love knowing that you want to take the best care of your Zetta Florence Portfolios and other archival products.
We use high quality fabrications to make our products, which means care instructions should be followed to ensure you get longevity out of your portfolio, mylar sleeves or leather products. You can find the appropriate care instructions enclosed with the packaging, though please ask us if you need further advice.
How does “pre-order” work?
Backordered items are items that are available for you to purchase before stock has reached our warehouse. Backordering an item guarantees you’ve secured that item before it hits the shelves. There may be a wait for the stock to arrive but we will only ever list items for backorder when we know they’re on their way and not far from arriving to us. As soon as the stock arrives, we’ll post your backordered item(s) and we’ll advise you of the estimated delivery date.
What if something is sold out?
If a specific product size or variation is not listed, it is out of stock or discontinued. If you want to be waitlisted for an item, please contact our customer service team at firstname.lastname@example.org or on (03) 9039 5584 and they will make sure you are the first to receive likely lead-time for delivery.
Do you sell gift vouchers?
We sure do! You can purchase an online or in-store voucher.
Can I send an item to someone else as a gift?
No problem. Simply un-check ‘Ship To The Same Address’ under your billing address, and enter the recipient’s address as your shipping address.
Is it possible to change an order after it’s been confirmed?
We aim to get the deliveries out the same or next day. Provided the stock has not already packed and dispatched, you can call us on 1300 784 684 for amendments. Once it is dispatched, however, you will need to return it to us for an exchange or refund.
Are you keeping my private information secure?
Absolutely. All information collected by Zetta Florence is for the sole purpose and use by us to transact your order. We recognise and agree that the privacy of all personal information is important to individuals. All personal information collected for processing and fulfilling your order is not shared with any third parties, other than for the purpose of processing payments for the product you have ordered. We will only ask for and use relevant personal information necessary to conduct our business.
What about delivery and returns?
You can find all the info you need on delivery and returns right here.
When will I receive my order?
The estimated date of delivery of your order is calculated as follows:
The delivery time is based on a distance between the warehouse location and your delivery address.
Please note that all calculations are based on business days. We will provide you a dispatch notification email.
You can also view your order status here.
What is the current status of my order?
To view the most up-to-date information on your order or track your delivery, visit our Order Status website.
You will receive an order acknowledgment email to confirm that we have received your order. Once your order has been accepted and shipped we will also send you a dispatch notification email containing carrier information and tracking code.
How do I know Zetta Florence keep me informed of the progress of my order?
Once you have placed your order successfully we will send you an order acknowledgment email confirming that we have received your order.
Once your order has been accepted and processed we will send you a dispatch notification email confirming that your product(s) have shipped. This email will also contain carrier and tracking information as well as estimated delivery dates.
We aim to contact you via email or telephone if:
- we require further information from you to process your order
- we need to make changes to your order
(e.g. address, products…)
- we encounter problems during delivery
I have not received my order acknowledgement or dispatch notification email.
Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder.
Your email address can be tracked via our Order Status website.