Terms & Conditions

Privacy & Security

We use the information we collect about you to process sales on the site and to assist us and other entities in offering services and products to you. We also collect information in the form of referrals by site users to third parties. We may also share your data with third parties such as financial bodies, credit card companies in order to process transactions.

Cookies are used in the ZETTA FLORENCE online shopping system. They are mainly used to keep track of the items purchased within the online shopping system and to ease the shopping process. These cookies are only kept within the session when you are using the online shopping system. They are automatically removed from your PC as soon as you close your browser. No credit card number is stored in the system. The credit card details will be passed to the payment gateway as soon as it has been collected. ZETTA FLORENCE may release account information when we believe, in good faith, that such release is reasonably necessary to

  1. comply with the law,
  2. enforce or apply our user agreements or
  3. protect the rights, safety, or property of ZETTA FLORENCE, our users, or others.


By using our Web site, you consent to the collection and use of this information by ZETTA FLORENCE. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. You consent to electronically receive communications from us. We may communicate with you posting notices on this site or by e-mail. You agree that all communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. We will provide you with an option to decline these updates. We will not be liable for any disclosure of your personal information to any third party not authorised under this agreement which was beyond our control. If our privacy policy changes we will notify at your contact email address.

Returns & Replacements

If you have purchased a product from us and it shows a fault please contact us giving us the detail of your complaint , date of purchase etc. The product will be replaced or a refund will be given. If the fault is inherent in the goods, we will arrange to have the item repaired or replaced. This guarantee does not affect your statutory rights.


We will confirm your order shortly after it is placed. We then send your order to be dispatched. We aim for 2 working days, however, some orders may take up to 10 days to arrive. All orders are subject to availability.

Payment, Pricing & Promotions

Our system will hold details of your and sales transactions with us and they may be viewed by authorised Zetta Florence personal. No Credit card information will be stored.

Zetta Florence pricing is carefully monitored by our staff to provide our customers with the latest, competitive prices. All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). Product prices are dynamically updated by our in house purchasing system when price changes are received from our suppliers.

Should you wish to discuss any security or issue regarding these terms please contact us on 1300 784 684

Viewing Orders

If your order shows any physical damage, please acknowledge this and sign “received damaged” and notify us immediately.

General Terms

At ZETTA FLORENCE we understand the need to have goods that are delivered on time and perform as described. We have been careful to provide you with sufficient information to enable you to come to a confident buying decision.